Privacy Statement

Who We Are

ALH Legal Will Writers Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The registered office of ALH Legal Will Writers Ltd is at 31 Blanford Gardens, West Bridgford, Nottingham, NG2 7UQ and we are a company registered in England and Wales under company number 10090013. We act as the data controller when processing your data.

Our designated Data Protection Officer/Appointed Person is Amanda Harris, who can be contacted at 31 Blanford Gardens, West Bridgford, Nottingham, NG2 7UQ or via amanda@alhlegal-willwriters.co.uk

Information That We Collect

ALH Legal Will Writers Ltd processes your personal information to meet our legal and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

·         Name

·         Date of Birth

·         Home Address

·         Personal Email

·         Business Email

·         Home Telephone Number

·         Mobile Telephone Number

We collect information in the below ways:

Via online enquiry forms on our website, via emailed enquiries and correspondence, via telephone contact, via face to face meetings.

How We Use Your Personal Data

ALH Legal Will Writers Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below, one or more of these may apply:

1.   We collect and store your personal data as part of fulfilling a contract with you to draft your Will, Trust, Lasting Power of Attorney or Funeral Plan

2.   We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

3.   We may occasionally send you marketing information where we have assessed that it is beneficial to you as a client and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that ALH Legal Will Writers Ltd processes about you and to request information about:

·         What personal data we hold about you

·         The purposes of the processing

·         The categories of personal data concerned

·         The recipients to whom the personal data has/will be disclosed

·         How long we intend to store your personal data for

·         If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. ALH Legal Will Writers Ltd uses third-parties to provide the services as explained below, and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

ALH Legal Will Writers Ltd uses the following third parties:

·        SWW Trust Corporation for preparation of lifetime trusts and probate services.

·        HM Land Registry

·        Society of Will Writers Custody Department

·        Spinning Plates

Safeguarding Measures

ALH Legal Will Writers Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

·         SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. ALH Legal Will Writers Ltd does not store any personal data outside the EU.

However, The Gill Payne Partnership Ltd may transfer limited personal data to clients who are outside of the EU for the below purposes: –

Personal data in the European Union is protected by the General Data Protection Regulations (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.  ALH Legal Will Writers Ltd does not store any personal data outside the EU. However, ALH Legal Will Writers Ltd may transfer personal data to clients who are outside of the EU for the below purposes:

·         To mailchimp for the purpose of sending you useful updates about Wills, Trusts, Lasting Powers of Attorney and Funeral Plans.  Mailchimp hold some information in the USA.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to ALH Legal Will Writers Ltd, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all our services without it.

How Long We Keep Your Data

ALH Legal Will Writers Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. As an example, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years plus the current year, after which time it will be destroyed.

If we have prepared a Will for you, we are legally obliged to keep records of this for 7 years after your death, unless you notify us that you have made a subsequent Will with another provider.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

ALH Legal Will Writers Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

ALH Legal Will Writers Ltd

Data Protection Officer: Amanda Harris

31 Blanford Gardens, West Bridgford, Nottingham, NG2 7UQ

Tel: 0044 (0)115 8780417

Email: amanda@alhlegal-willwriters.co.uk

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510