We have signed up to the CredAbility Charter because we are committed to supporting our older and disabled customers
We Commit to:
- Promote Independence, Choice and Control for all customers
- Actively promote disability equality
- Constantly strive to improve services to disabled and older customers
- Identify gaps in the local social care market and help to grow that market so disabled and older customers have increased choices
- Create and maintain good working relationships with local User Led Organisations (ULOs)
- Create and maintain constructive working relationships with the Local Authority
- Share case studies and good practice with wider Social Care Networks
- Actively seek feedback from customers
- Be creative, independent and transparent in designing and delivering services for disabled and older customers
- Never over-promise or under-deliver and to sign post when we cannot meet a customer’s needs
- Display the CredAbility logo in all relevant marketing materials
- Display a signed copy of the charter in a prominent place