We have signed up to the CredAbility Charter because we are committed to supporting our older and disabled customers

We Commit to:

• Promote Independence, Choice and Control for all customers
• Actively promote disability equality
• Constantly strive to improve services to disabled and older customers
• Identify gaps in the local social care market and help to grow that market so disabled and older customers have increased choices
• Create and maintain good working relationships with local User Led Organisations (ULOs)
• Create and maintain constructive working relationships with the Local Authority
• Share case studies and good practice with wider Social Care Networks
• Actively seek feedback from customers
• Be creative, independent and transparent in designing and delivering services for disabled and older customers
• Never over-promise or under-deliver and to sign post when we cannot meet a customer’s needs
• Display the CredAbility logo in all relevant marketing materials
• Display a signed copy of the charter in a prominent place